Bevezető
Join our partner in Debrecen as a German Speaking Technical Quality Assurance Specialist!
If you are interested in the position, apply with your English CV!
Feladatok
-
Evaluate technical support interactions (phone calls, emails, chats), including technical accuracy, customer service quality and adherence to company standards
-
Develop a targeted coaching plan with team leaders to develop colleagues’ technical skills
-
Continuously update product knowledge on supported tools
-
Supervise quality assurance (contact monitoring, evaluation, calibration)
-
Provide feedback to management and assist in problem solving and improvement suggestions Informing the team on relevant policies, procedures and technical documentation
-
Analysing quality trends and providing benchmarking for the development of the team
Elvárások
-
High level of German and strong English communication skills
-
Excellent written and oral communication skills
-
Knowledge of Microsoft Office products
-
Adaptability, proactivity and teamwork skills
-
Good attention to detail and problem solving skills
-
Strong technical background with knowledge of electronics, troubleshooting and their operation
-
Knowledge of technical documentation and product specifications
Rövid leírás
-
Experience in technical support
Amit partnerünk kínál
-
Competitive salary and cafeteria
-
Modern, friendly office environment
-
Team building programmes and leisure activities
-
Long-term career opportunities in a stable, international company
