Your new company:
As a Czech-speaking Service Desk Agent, you will be taking care of all IT users of our prestigious clients, providing technical assistance and a high level of technical problem resolution via telephone, email, chat, or any channel.
Your new role:
- Resolving IT issues of our clients, acting as the first point of contact for the customer (Level 1 IT support)
- Incident resolution and recovery
- Ticket creation/Categorisation / Prioritisation
- Ticket escalation to respective Support Group
- Ticket Closure
- Handling end-user calls and web queries via tools, phone and email
What you'll need to succeed:
- Completed high school degree or BA degree
- Advanced or native in Czech language and have upper-intermediate English language skills.
- Experienced in any customer service role
- Have basic IT skills
- You have a willing-to-learn attitude and a customer-focused mindset.
Here are a few benefits you can expect:
- Opportunity to work in a multinational environment
- Competitive salary and benefit package
- Hybrid working with four days home-office/week
- Training and continuous learning opportunities
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
